Shipping policy

By placing an order, you acknowledge that:

  • We ship from international fulfillment centers.

  • Standard U.S. delivery time is 8–15 business days, with a maximum of 19 business days during peak periods.

We are not responsible for delays caused by:

  • Customs processing

  • Carrier issues

  • Weather conditions

  • Incorrect shipping information provided by the customer

Once a package is shipped, delivery is in the hands of the carrier.

6. Order Cancellations

Orders can only be canceled within the first 12 hours after purchase.
Once processing begins, cancellations are no longer possible.

If you want to cancel after the 12-hour window, your order will be handled according to our Return & Refund Policy.

7. Accuracy of Customer Information

You agree to provide accurate and current information when making a purchase.
We are not responsible for orders lost or delayed due to:

  • Incorrect addresses

  • Incomplete addresses

  • Inaccurate customer details

If a package is returned due to incorrect information, the customer is responsible for reshipment fees.

8. Prohibited Uses

You may not use our site or products for:

  • Any unlawful purpose

  • Violating international or local regulations

  • Infringing on intellectual property

  • Uploading malware or harmful code

  • Harassing or misleading others

  • Collecting personal data without consent

Violation of these terms may result in immediate termination of your access to our services.

9. Limitation of Liability

Pyxicube is not liable for:

  • Delays or delivery issues caused by carriers or customs

  • Damages resulting from misuse of products

  • Losses due to incorrect customer information

  • Website downtime or technical errors

Our maximum liability shall never exceed the amount you paid for your order.

10. Third-Party Services

We may use third-party providers (including Shopify) for hosting, payment processing, analytics, and fulfillment.
Your data may be processed according to their policies as well.

We are not responsible for the policies or practices of third-party services.

11. Changes to These Terms

We may update these Terms of Service at any time.
Updates will be posted on this page with the “Last updated” date.

By continuing to use the website, you agree to the revised terms.

12. Contact Information

For questions about these Terms of Service, contact us at:

📧 pyxicube@use.startmail.com

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Shipping Policy

Last updated: November 29, 2025
Thank you for shopping with Pyxicube. The following information describes how and when your order will be delivered.

1. Order Processing Time

All orders are processed within 1–3 business days.

Processing time includes:

  • Product verification

  • Quality check

  • Packaging

  • Preparation for shipment

You will receive an email confirmation once your order has been processed and is ready for shipment.

2. Shipping Time (United States)

Our products are shipped from international fulfillment centers with optimized logistics.

Estimated delivery time for U.S. orders:

  • Standard Shipping: 8–15 business days

  • In rare cases, delivery may take up to 19 business days due to customs, weather, or carrier delays.

Shipping times do not include weekends or holidays.

3. Order Tracking

All orders come with tracking.

Tracking information will be sent to your email within 2–5 business days after shipment.

If your tracking number is not active immediately, please allow additional time for the carrier to update the information.

4. Incorrect or Incomplete Addresses

Customers are responsible for providing the correct shipping address at checkout.

We are not responsible for:

  • Failed deliveries

  • Delays

  • Lost packages

…caused by incorrect or incomplete addresses.

If a package is returned due to address issues, the customer is responsible for reshipment costs.

5. Delivery Issues & Delays

While we work with reliable carriers, delays may occur due to:

  • Customs inspections

  • High seasonal demand

  • Weather conditions

  • Carrier-related issues outside our control

If your order exceeds the maximum delivery timeframe (19 business days), please contact us at pyxicube@use.startmail.com and we will assist you immediately.

6. Lost or Stolen Packages

If your tracking shows “Delivered” but you did not receive your package:

  1. Verify with neighbors or household members

  2. Check common drop-off locations (porch, garage, mailbox)

  3. Contact the local carrier office with your tracking number

If the carrier confirms the package as delivered, Pyxicube cannot be held responsible for theft or loss after delivery.

If the package is officially declared lost by the carrier, we will resolve the issue by resending the item or issuing a refund.

7. Customs, Duties & Taxes

Orders shipped to the U.S. typically do not incur customs fees.
However, if any duties or taxes are applied by your local customs, the customer is responsible for these charges.

8. Split Shipments

For efficiency, some orders may be shipped in separate packages.
You will receive tracking information for each package if this occurs.

9. Contact Us

For any questions related to shipping, please email us at:

📧 pyxicube@use.startmail.com

We respond within 24–48 business hours.